Refunds Policy

Last Updated: June 12, 2026

At RNGAT by Hardik, we are committed to ensuring you have a seamless and satisfying experience with our fragrances. Because our products are personal and delicate, we have established the following policy to handle refunds with the care your purchase deserves. Please note that we do not accept physical returns.

1. No Returns Policy

Due to hygiene and safety reasons associated with fragrances, we strictly do not accept returns or exchanges for any products once they have been dispatched and delivered.

2. Eligibility for Refunds (Unboxing Video Mandatory)

We only issue refunds in cases where an item arrives damaged, defective, or incorrect.

To be eligible for a refund, it is mandatory to provide a full, unedited unboxing video. A refund will only be processed if you record a continuous video starting from the sealed package being opened, clearly showing the shipping label and the specific issue with the product inside.

3. Refund Request Process

If your item arrives damaged or defective, please follow these steps:

  • Notify us within 24 hours of delivery by emailing support@rngatbyhardik.com.

  • Attach the complete unboxing video and your Order ID in the email.

  • We will review your video immediately. If your claim is verified, we will arrange for a replacement or a full refund, without requiring you to ship the item back.

4. Refund Processing

Once we receive and review your unboxing video, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed automatically to your original method of payment.

  • Please allow 5–7 business days for the credit to appear on your statement, depending on your bank's processing times.

5. Non-Refundable Cases

Refunds will not be issued under the following circumstances:

  • Requests made without a clear, continuous unboxing video.

  • Change of mind or subjective dislike of the fragrance.

  • Products purchased during clearance or final sale events.

  • Free promotional items or gifts.

6. Cancellations

You may cancel your order before it has been processed and shipped. Please contact us immediately if you wish to cancel an order. Once an order has been marked as shipped, it cannot be canceled, and no refunds will be issued unless the item arrives damaged or defective and is supported by a valid unboxing video.